Service & Refund Rules

Effective October 11, 2026

Quickie Laundry provides standard wash, dry and fold service with pickup and delivery. Please review these rules before booking and prepare your laundry accordingly.

Payment and refunds

Full payment is due at pickup, based on the laundry’s measured weight and selected service: $3.25 per pound for two-day service or $3.75 per pound for one-day service. Cash and major credit and debit cards are accepted.

Every order has a 20-pound minimum charge: $65 for two-day service or $75 for one-day service. Smaller loads are accepted at the same minimum charge. For laundry weighing more than 20 pounds, the total is the measured laundry weight multiplied by your selected service’s per-pound rate. Bags and baskets are excluded from the weight. We confirm the total at pickup before collecting payment.

Once your laundry has been picked up for service, payments are final and we do not accept cancellation or change-of-mind refund requests. Cancel or request changes before pickup through our contact form.

This policy does not remove refunds, remedies or other rights required by applicable law. You may still contact us about an incorrect charge, missing or damaged items or a service problem. Sending a complaint or refund request does not automatically approve a refund.

Clothing we do not accept

• Special-care clothing, including items requiring dry cleaning, hand washing, professional cleaning or other care beyond ordinary machine washing and drying.
• Expensive-brand, designer, luxury or other high-value clothing.
• Very heavy or oversized blankets, weighted blankets and other items unsuitable for standard wash-and-fold processing.

Do not put excluded items in your laundry bags. Check care labels before packing and contact us before booking if you are unsure whether an item is suitable. If we identify an excluded item, we may decline to wash it and arrange its return unwashed. Its inclusion does not make it eligible for our service.

Empty pockets and bags

We do not search pockets, clothing or bags for personal items. You are responsible for removing pens, ink, markers, crayons, lipstick, makeup, coins, sharp objects, electronics, tissues and any other items that could stain or damage laundry or equipment before pickup.

To the extent permitted by applicable law, Quickie Laundry is not responsible for stains or damage caused by items you leave in pockets, clothing or bags, including damage to other garments in the same order. This does not exclude responsibility that cannot legally be excluded.

Prepare your laundry

Only submit ordinary, machine-washable and machine-dryable laundry suitable for this service. Use your own bag or basket to hold your laundry securely. If you do not have one, we can provide a bag. Clean laundry is returned in a clean bag. Choose regular scented or fragrance-free detergent when booking. Empty pockets and bags and provide pickup instructions in your booking notes. Special requests must be agreed to before pickup and do not override the excluded-item rules.

Pickup and turnaround

Business hours are Monday–Saturday, opening at 8 AM. Pickup arrival windows start hourly from 9 AM through 4 PM and last 30 minutes. Windows are estimated arrival times, and each hourly slot is limited to one booking. We confirm service details by email.

Sundays are always closed and do not count toward turnaround. One-day service is available for Monday–Friday pickups only. All Saturday pickups are delivered Monday at the $3.25-per-pound rate with a $65 minimum charge. If an issue affects your delivery, we will communicate by email.

Payment receipts

Your payment receipt is provided at payment. You may request a copy or ask a payment-related question through our contact form. This website does not collect card payments or send payment receipts.

Questions, complaints and refund requests

Use the contact form and include your booking reference, relevant item details and a description of the issue. All customer support is handled by email. Do not include card numbers or passwords.

Acceptance

By checking the service-rules box when booking, you acknowledge the 20-pound minimum charge, payment and refund rules, excluded items, pocket-emptying responsibilities and pickup schedule. Nothing in these rules waives rights or responsibilities that cannot be waived under applicable law.